Refund policy

All goods which are returned unopened and in a saleable condition will be offered a full refund for the purchase amount, not including the cost of return postage; goods should be sent to Quokka Coffee HQ, Springfield House, Water Lane, Wilmslow, SK9 5BG.

Email confirmation of the return should be sent to CustomerService@QuokkaCoffee.com and refunds will be processed as soon as possible, usually the same day the goods are received back at Quokka HQ.

In the event of any problem with your order, email the above address and we will do our best to sort this out, including providing paid return postage for the affected items and either a refund or replacement goods, whatever is preferred by the customer. When contacting us in relation to any quality related issue please state your order number, plus the lot number and BBE date (which can be found on the base of tins or back of pouches) and give as much detail as possible about your issue so we can investigate thoroughly.

We’re a small business with a big focus on service so will always do what we can to ensure you have a smile on your face!